/* =====================================================
   Páginas institucionais (sobre, ajuda, contato, termos, privacidade,
   profissionais, clientes, parcerias) e Reclamações.
   Base em categoria.css (topo, cores, tema, rodapé).
   ===================================================== */
body[data-classe="info"] { --classe: #00adee; --classe-2: #7de3ff; --classe-ink: #001a24; }
body[data-classe="alerta"] { --classe: #f5a524; --classe-2: #ffd37a; --classe-ink: #2b1b00; }
:root { --c-servicos: #00adee; --c-delivery: #ff7a1a; --c-lojinha: #b066ff; --c-imoveis: #2fbf71; --c-saude: #0fb5a6; --c-comunidade: #e5487f; }

/* ---------- destaque do topo ---------- */
.hero-info .hero-corpo { padding-block: clamp(22px, 4vw, 40px); }
.hero-info.sem-foto { background: linear-gradient(135deg, #04131b, color-mix(in srgb, var(--classe) 45%, #04131b)); }
.hero-acoes { display: flex; flex-wrap: wrap; gap: 8px; margin-top: 4px; }
.btn-hero { display: inline-flex; align-items: center; gap: 8px; padding: 12px 18px; border-radius: 14px; font-weight: 800; text-decoration: none; border: 0; cursor: pointer; font-size: 14.5px; }
.btn-hero.pri { background: #fff; color: #0e1a21; }
.btn-hero.sec { background: rgba(255, 255, 255, .14); color: #fff; border: 1px solid rgba(255, 255, 255, .3); }
.btn-hero.whats { background: #1fa855; color: #fff; }
.btn-hero:hover { filter: brightness(.95); }
.atualizado { font-size: 12.5px; color: rgba(255, 255, 255, .75); }

/* ---------- grade de cartões ---------- */
.cards-info { display: grid; gap: 12px; grid-template-columns: repeat(auto-fit, minmax(240px, 1fr)); }
.card-info { --c: var(--classe); padding: 18px; border-radius: 20px; background: var(--panel); border: 1px solid var(--line); display: grid; gap: 8px; align-content: start; }
.card-info .ic { width: 44px; height: 44px; border-radius: 14px; display: grid; place-items: center; background: color-mix(in srgb, var(--c) 14%, transparent); color: var(--c); }
.card-info strong { font-size: 15.5px; }
.card-info p { margin: 0; color: var(--muted); font-size: 14px; }
.card-info a.link { color: var(--c); font-weight: 800; font-size: 13.5px; text-decoration: none; display: inline-flex; align-items: center; gap: 4px; }
.card-info.servicos { --c: var(--c-servicos); } .card-info.delivery { --c: var(--c-delivery); } .card-info.lojinha { --c: var(--c-lojinha); } .card-info.imoveis { --c: var(--c-imoveis); } .card-info.saude { --c: var(--c-saude); } .card-info.comunidade { --c: var(--c-comunidade); }
.card-info.destaque { background: linear-gradient(135deg, color-mix(in srgb, var(--c) 12%, var(--panel)), var(--panel)); border-color: color-mix(in srgb, var(--c) 35%, var(--line)); }

/* ---------- texto corrido / listas ---------- */
.bloco { padding: 20px; border-radius: 22px; background: var(--panel); border: 1px solid var(--line); }
.bloco h3 { margin: 0 0 8px; font-size: 17px; }
.bloco p { margin: 0 0 10px; color: var(--muted); }
.lista-check { list-style: none; margin: 0; padding: 0; display: grid; gap: 10px; }
/* Ícone à esquerda e texto corrido (com flex, negrito e link no meio da frase viravam colunas). */
.lista-check li { position: relative; padding-left: 24px; }
.lista-check li > svg:first-child { position: absolute; left: 0; top: .28em; color: var(--ok); }
.lista-check.alerta li svg { color: var(--danger); }
.duas-colunas { display: grid; gap: 12px; grid-template-columns: repeat(2, minmax(0, 1fr)); }

/* ---------- documentos (termos, privacidade) ---------- */
.doc { display: grid; gap: 20px; grid-template-columns: 250px minmax(0, 1fr); align-items: start; margin-top: 18px; }
.doc-indice { position: sticky; top: calc(var(--topo) + 16px); padding: 14px; border-radius: 18px; background: var(--panel); border: 1px solid var(--line); max-height: calc(100vh - var(--topo) - 40px); overflow-y: auto; }
.doc-indice h2 { margin: 2px 6px 8px; font-size: 12px; letter-spacing: 1px; text-transform: uppercase; color: var(--muted); }
.doc-indice ol { list-style: none; margin: 0; padding: 0; display: grid; gap: 1px; counter-reset: ind; }
.doc-indice a { display: block; padding: 7px 8px; border-radius: 10px; text-decoration: none; font-size: 13.5px; color: var(--muted); }
.doc-indice a:hover { background: var(--hover); color: var(--text); }
.doc-indice a.on { background: color-mix(in srgb, var(--classe) 12%, transparent); color: var(--classe); font-weight: 700; }
.doc-texto { display: grid; gap: 12px; }
.resumo { padding: 18px 20px; border-radius: 20px; background: color-mix(in srgb, var(--classe) 9%, var(--panel)); border: 1px solid color-mix(in srgb, var(--classe) 30%, var(--line)); }
.resumo h2 { margin: 0 0 10px; font-size: 16px; display: flex; align-items: center; gap: 8px; }
.resumo ul { margin: 0; padding-left: 18px; display: grid; gap: 6px; font-size: 14.5px; }
.clausula { padding: 20px 22px; border-radius: 20px; background: var(--panel); border: 1px solid var(--line); scroll-margin-top: calc(var(--topo) + 16px); }
.clausula h2 { margin: 0 0 10px; font-size: 17.5px; letter-spacing: -.2px; display: flex; gap: 10px; align-items: baseline; }
.clausula h2 .n { color: var(--classe); font-size: 14px; font-weight: 900; min-width: 22px; }
.clausula p { margin: 0 0 10px; line-height: 1.6; }
.clausula p:last-child { margin-bottom: 0; }
.clausula ul { margin: 0 0 10px; padding-left: 20px; display: grid; gap: 6px; line-height: 1.55; }
.clausula strong { color: var(--text); }
.clausula a { color: var(--classe); font-weight: 700; }
.tabela-dados { width: 100%; border-collapse: collapse; font-size: 13.5px; margin: 6px 0 10px; }
.tabela-dados th, .tabela-dados td { text-align: left; padding: 9px 10px; border-bottom: 1px solid var(--line); vertical-align: top; }
.tabela-dados th { color: var(--muted); font-size: 12px; text-transform: uppercase; letter-spacing: .5px; }

/* ---------- perguntas frequentes ---------- */
.faq-busca { margin-top: 4px; }
.faq-grupo { margin-top: 22px; }
.faq-grupo h2 { margin: 0 0 10px; font-size: 17px; display: flex; align-items: center; gap: 10px; }
.faq-grupo h2 .ic { width: 34px; height: 34px; border-radius: 11px; display: grid; place-items: center; background: color-mix(in srgb, var(--classe) 14%, transparent); color: var(--classe); }
.faq { display: grid; gap: 8px; }
.faq details { border-radius: 16px; background: var(--panel); border: 1px solid var(--line); overflow: hidden; }
.faq details[open] { border-color: color-mix(in srgb, var(--classe) 40%, var(--line)); }
.faq summary { list-style: none; cursor: pointer; padding: 15px 16px; font-weight: 700; display: flex; align-items: center; justify-content: space-between; gap: 12px; }
.faq summary::-webkit-details-marker { display: none; }
.faq summary::after { content: ""; width: 9px; height: 9px; border-right: 2px solid var(--muted); border-bottom: 2px solid var(--muted); transform: rotate(45deg); transition: transform .2s; flex-shrink: 0; margin-top: -4px; }
.faq details[open] summary::after { transform: rotate(-135deg); margin-top: 4px; }
.faq .resp { padding: 0 16px 16px; color: var(--muted); line-height: 1.6; }
.faq .resp p { margin: 0 0 8px; }
.faq .resp ul { margin: 0 0 8px; padding-left: 20px; display: grid; gap: 4px; }
.faq .resp a { color: var(--classe); font-weight: 700; }
.faq-vazio { padding: 30px; text-align: center; color: var(--muted); }

/* ---------- contato ---------- */
.canais { display: grid; gap: 12px; grid-template-columns: repeat(3, minmax(0, 1fr)); }
.canal { --c: var(--classe); display: grid; gap: 8px; padding: 18px; border-radius: 20px; background: var(--panel); border: 1px solid var(--line); text-decoration: none; transition: transform .2s, border-color .2s; }
.canal:hover { transform: translateY(-2px); border-color: var(--c); }
.canal .ic { width: 46px; height: 46px; border-radius: 15px; display: grid; place-items: center; background: var(--c); color: #fff; }
.canal strong { font-size: 16px; }
.canal small { color: var(--muted); font-size: 13px; }
.canal .val { font-weight: 800; color: var(--c); font-size: 14px; }
.canal.whats { --c: #1fa855; } .canal.insta { --c: #d6249f; } .canal.email { --c: #00adee; }
.form-info { display: grid; gap: 12px; padding: 20px; border-radius: 22px; background: var(--panel); border: 1px solid var(--line); }
.form-info h3 { margin: 0; font-size: 17px; }
.form-info p { margin: 0; color: var(--muted); font-size: 14px; }
.campo { display: grid; gap: 6px; }
.campo label { font-size: 13px; font-weight: 700; }
.campo input, .campo select, .campo textarea { width: 100%; padding: 11px 13px; border-radius: 12px; border: 1px solid var(--line); background: var(--input); color: var(--text); font: inherit; font-size: 15px; }
.campo textarea { min-height: 110px; resize: vertical; }
.campo input:focus, .campo select:focus, .campo textarea:focus { outline: 2px solid color-mix(in srgb, var(--classe) 60%, transparent); border-color: var(--classe); }
.campo .ajuda { font-size: 12px; color: var(--muted); }
.botao { display: inline-flex; align-items: center; justify-content: center; gap: 8px; padding: 12px 18px; border-radius: 14px; border: 0; background: var(--classe); color: #fff; font-weight: 800; cursor: pointer; text-decoration: none; }
.botao.whats { background: #1fa855; }
.botao.sec { background: var(--panel-2); color: var(--text); border: 1px solid var(--line); }
.botao:hover { filter: brightness(1.05); }
.botao:disabled { opacity: .55; cursor: default; }

/* ---------- reclamações ---------- */
.numeros { display: grid; gap: 12px; grid-template-columns: repeat(4, minmax(0, 1fr)); margin-top: 18px; }
.numero { padding: 16px; border-radius: 18px; background: var(--panel); border: 1px solid var(--line); }
.numero b { display: block; font-size: 26px; font-weight: 900; letter-spacing: -.5px; }
.numero span { color: var(--muted); font-size: 13px; }
.numero.ok b { color: var(--ok); } .numero.pend b { color: #e69500; } .numero.res b { color: var(--accent); }
.abas-rec { display: flex; gap: 6px; overflow-x: auto; scrollbar-width: none; margin-top: 18px; padding: 4px; border-radius: 16px; background: var(--panel); border: 1px solid var(--line); }
.abas-rec::-webkit-scrollbar { display: none; }
.abas-rec button { flex-shrink: 0; border: 0; border-radius: 12px; padding: 9px 14px; background: transparent; color: var(--muted); font-weight: 750; cursor: pointer; display: inline-flex; align-items: center; gap: 6px; }
.abas-rec button[aria-selected="true"] { background: var(--classe); color: var(--classe-ink); }
.abas-rec button em { font-style: normal; font-size: 11.5px; padding: 1px 7px; border-radius: 99px; background: var(--soft); }
.filtros-rec { display: flex; flex-wrap: wrap; gap: 8px; align-items: center; margin-top: 12px; }
.filtros-rec .busca { flex: 1 1 260px; margin: 0; box-shadow: none; border: 1px solid var(--line); }
.lista-rec { display: grid; gap: 12px; margin-top: 14px; }
.rec { padding: 18px; border-radius: 20px; background: var(--panel); border: 1px solid var(--line); display: grid; gap: 12px; }
.rec-cab { display: flex; gap: 12px; align-items: center; }
.rec-cab .av { width: 46px; height: 46px; border-radius: 50%; overflow: hidden; flex-shrink: 0; display: grid; place-items: center; color: #fff; font-weight: 800; background: linear-gradient(135deg, #0a3140, var(--c, var(--accent))); }
.rec-cab .av img { width: 100%; height: 100%; object-fit: cover; }
.rec-cab .quem { flex: 1; min-width: 0; display: grid; gap: 2px; }
.rec-cab .quem a { font-weight: 800; text-decoration: none; }
.rec-cab .quem a:hover { text-decoration: underline; }
.rec-cab .quem small { color: var(--muted); font-size: 12.5px; }
.status { flex-shrink: 0; padding: 5px 10px; border-radius: 999px; font-size: 12px; font-weight: 800; }
.status.pend { background: color-mix(in srgb, #e69500 16%, transparent); color: #c27c00; }
.status.resp { background: color-mix(in srgb, var(--accent) 15%, transparent); color: var(--accent); }
.status.resolv { background: color-mix(in srgb, var(--ok) 16%, transparent); color: var(--ok); }
:root[data-theme="dark"] .status.pend { color: #ffc25c; }
.tag-classe { display: inline-block; padding: 2px 8px; border-radius: 999px; font-size: 11px; font-weight: 800; color: #fff; background: var(--c, var(--accent)); margin-right: 6px; }
.rec-texto { margin: 0; line-height: 1.55; white-space: pre-wrap; overflow-wrap: anywhere; }
.rec-texto.vazio { color: var(--muted); font-style: italic; }
.rec-meta { display: flex; flex-wrap: wrap; align-items: center; gap: 6px 12px; color: var(--muted); font-size: 12.5px; }
.resposta { padding: 14px; border-radius: 16px; background: var(--panel-2); border: 1px solid var(--line); border-left: 4px solid var(--accent); display: grid; gap: 6px; }
.resposta strong { font-size: 13.5px; }
.resposta p { margin: 0; white-space: pre-wrap; overflow-wrap: anywhere; line-height: 1.5; }
.resposta small { color: var(--muted); font-size: 12px; }
.rec-acoes { display: flex; flex-wrap: wrap; gap: 8px; }
.rec-form { display: grid; gap: 8px; }
.rec-form textarea { min-height: 90px; }
.lista-vazia { padding: 40px 20px; text-align: center; color: var(--muted); border-radius: 20px; border: 1px dashed var(--line); }
.lista-vazia strong { display: block; color: var(--text); font-size: 16px; margin-bottom: 4px; }

@media (max-width: 900px) {
  .doc { grid-template-columns: 1fr; }
  .doc-indice { position: static; max-height: none; }
  .doc-indice ol { grid-template-columns: 1fr 1fr; }
  .canais { grid-template-columns: 1fr; }
  .numeros { grid-template-columns: repeat(2, minmax(0, 1fr)); }
}
@media (max-width: 600px) {
  .duas-colunas { grid-template-columns: 1fr; }
  .doc-indice ol { grid-template-columns: 1fr; }
  .clausula { padding: 16px; }
}

/* =====================================================
   Reclamações v2: painéis, grade de cartões e detalhe
   ===================================================== */
.botao.mini { padding: 8px 12px; font-size: 13px; border-radius: 11px; }
.botao svg { flex-shrink: 0; }
.av { width: 46px; height: 46px; border-radius: 50%; overflow: hidden; flex-shrink: 0; display: grid; place-items: center; color: #fff; font-weight: 800; font-size: 15px; background: linear-gradient(135deg, #0a3140, var(--c, var(--accent))); }
.av img { width: 100%; height: 100%; object-fit: cover; display: block; }
.av.mini { width: 22px; height: 22px; font-size: 9px; }
.av.grande { width: 72px; height: 72px; font-size: 22px; box-shadow: 0 0 0 3px var(--panel), 0 0 0 5px color-mix(in srgb, var(--accent) 55%, transparent); }

/* meu painel */
.meu-painel { margin-top: 18px; padding: 16px; border-radius: 22px; background: linear-gradient(135deg, color-mix(in srgb, var(--accent) 9%, var(--panel)), var(--panel) 60%); border: 1px solid var(--line); display: grid; gap: 14px; }
.mp-cab { display: flex; align-items: center; gap: 12px; }
.mp-quem { flex: 1; min-width: 0; display: grid; }
.mp-quem small { color: var(--muted); font-size: 12px; font-weight: 800; letter-spacing: .6px; text-transform: uppercase; }
.mp-quem strong { font-size: 18px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.mp-tiles { display: grid; gap: 10px; grid-template-columns: repeat(3, minmax(0, 1fr)); }
.mp-tile { text-align: left; font: inherit; color: inherit; display: grid; gap: 2px; padding: 12px; border-radius: 16px; background: var(--panel); border: 1px solid var(--line); min-width: 0; }
button.mp-tile { cursor: pointer; }
button.mp-tile:hover { border-color: var(--classe); }
.mp-tile b { font-size: 24px; font-weight: 900; letter-spacing: -.5px; }
.mp-tile span { font-size: 12.5px; font-weight: 750; }
.mp-tile small { font-size: 11.5px; color: var(--muted); }
.mp-tile small.alerta { color: #c27c00; font-weight: 800; }
:root[data-theme="dark"] .mp-tile small.alerta { color: #ffc25c; }
.mp-tile.ok b { color: var(--ok); }

/* painel de uma pessoa */
.painel-pessoa { margin-top: 18px; padding: 18px; border-radius: 24px; background: var(--panel); border: 1px solid var(--line); display: grid; gap: 16px; }
.pp-voltar { justify-self: start; display: inline-flex; align-items: center; gap: 6px; border: 0; background: none; padding: 4px 0; color: var(--muted); font: inherit; font-size: 13px; font-weight: 800; cursor: pointer; }
.pp-voltar:hover { color: var(--text); }
.pp-cab { display: flex; align-items: center; gap: 14px; flex-wrap: wrap; }
.pp-nome { flex: 1 1 180px; min-width: 0; display: grid; gap: 1px; }
.pp-nome small { color: var(--classe); font-size: 11.5px; font-weight: 800; letter-spacing: .8px; text-transform: uppercase; }
.pp-nome h2 { margin: 0; font-size: 22px; font-weight: 850; letter-spacing: -.3px; overflow-wrap: anywhere; }
.pp-nome span { color: var(--muted); font-size: 13px; }
.pp-nums { display: grid; gap: 8px; grid-template-columns: repeat(4, minmax(0, 1fr)); }
.pp-nums div { padding: 10px 12px; border-radius: 14px; background: var(--panel-2); border: 1px solid var(--line); text-align: center; min-width: 0; }
.pp-nums b { display: block; font-size: 20px; font-weight: 900; }
.pp-nums span { font-size: 11.5px; color: var(--muted); }
.pp-nums .res b { color: var(--accent); } .pp-nums .ok b { color: var(--ok); }
.pp-abas { display: grid; grid-template-columns: 1fr 1fr; gap: 6px; padding: 4px; border-radius: 14px; background: var(--panel-2); border: 1px solid var(--line); }
.pp-abas button { border: 0; border-radius: 11px; padding: 10px 8px; background: transparent; color: var(--muted); font: inherit; font-size: 13.5px; font-weight: 800; cursor: pointer; min-width: 0; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.pp-abas button[aria-selected="true"] { background: var(--classe); color: var(--classe-ink); }
.pp-abas em { font-style: normal; font-size: 11.5px; padding: 1px 7px; border-radius: 99px; background: var(--soft); }
.abas-rec button svg { width: 15px; height: 15px; }

/* grade de cartões compactos */
.lista-rec { grid-template-columns: repeat(3, minmax(0, 1fr)); align-items: stretch; }
.lista-rec > .lista-vazia { grid-column: 1 / -1; }
.rec-card { --c: var(--accent); position: relative; display: flex; flex-direction: column; gap: 10px; padding: 14px; border-radius: 18px; background: var(--panel); border: 1px solid var(--line); cursor: pointer; min-width: 0; transition: transform .15s, box-shadow .15s, border-color .15s; overflow: hidden; }
.rec-card::before { content: ""; position: absolute; left: 0; top: 0; right: 0; height: 3px; background: var(--c); opacity: .85; }
.rec-card:hover { transform: translateY(-2px); border-color: color-mix(in srgb, var(--c) 45%, var(--line)); box-shadow: 0 14px 30px rgba(0, 0, 0, .14); }
.rec-card:focus-visible { outline: 3px solid var(--c); outline-offset: 2px; }
.rc-topo { display: flex; align-items: center; justify-content: space-between; gap: 6px; }
.rc-topo .tag-classe { margin: 0; }
.status.mini { padding: 3px 8px; font-size: 10.5px; }
.rc-pessoa { display: flex; align-items: center; gap: 10px; min-width: 0; }
.rc-pessoa .av { width: 40px; height: 40px; font-size: 13px; }
.rc-nome { min-width: 0; display: grid; }
.rc-nome strong { font-size: 15px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.rc-nome small { color: var(--muted); font-size: 12px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.rc-nota { display: flex; align-items: center; justify-content: space-between; gap: 6px; }
.rc-nota small { color: var(--muted); font-size: 11.5px; white-space: nowrap; }
.rc-texto { margin: 0; font-size: 13.5px; line-height: 1.45; color: var(--text); display: -webkit-box; -webkit-line-clamp: 3; -webkit-box-orient: vertical; overflow: hidden; overflow-wrap: anywhere; flex: 1; }
.rc-texto.vazio { color: var(--muted); font-style: italic; }
.rc-rodape { display: flex; align-items: center; justify-content: space-between; gap: 6px; padding-top: 10px; border-top: 1px solid var(--line); font-size: 12px; color: var(--muted); min-width: 0; }
.rc-de { display: inline-flex; align-items: center; gap: 6px; min-width: 0; }
.rc-de > span:last-child { white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.rc-resp { color: var(--accent); font-weight: 800; white-space: nowrap; }
.rc-acao { color: #c27c00; font-weight: 800; white-space: nowrap; }
:root[data-theme="dark"] .rc-acao { color: #ffc25c; }

/* detalhe */
.rec-modal { position: fixed; inset: 0; z-index: 9000; display: grid; place-items: center; padding: 20px; background: rgba(3, 8, 12, .6); -webkit-backdrop-filter: blur(4px); backdrop-filter: blur(4px); }
.rec-modal[hidden] { display: none; }
.rec-caixa { width: min(560px, 100%); max-height: min(88vh, 100%); display: flex; flex-direction: column; border-radius: 24px; background: var(--panel); border: 1px solid var(--line); box-shadow: 0 30px 80px rgba(0, 0, 0, .45); overflow: hidden; transform: translateY(12px); opacity: 0; transition: transform .2s, opacity .2s; }
.rec-modal.aberto .rec-caixa { transform: none; opacity: 1; }
.rec-modal-topo { display: flex; align-items: center; gap: 8px; padding: 12px 10px 12px 18px; border-bottom: 1px solid var(--line); }
.rec-modal-topo h3 { flex: 1; margin: 0; font-size: 16px; }
.rec-modal-corpo { --c: var(--accent); overflow-y: auto; padding: 18px; display: grid; gap: 14px; }
.rd-par { display: grid; grid-template-columns: minmax(0, 1fr) auto minmax(0, 1fr); align-items: center; gap: 8px; }
.rd-lado { display: flex; align-items: center; gap: 10px; min-width: 0; padding: 10px; border-radius: 16px; border: 1px solid var(--line); background: var(--panel-2); color: inherit; font: inherit; text-align: left; cursor: pointer; }
.rd-lado:hover { border-color: var(--c); }
.rd-lado .av { width: 38px; height: 38px; font-size: 12px; }
.rd-lado-tx { min-width: 0; display: grid; }
.rd-lado-tx small { font-size: 11px; color: var(--muted); font-weight: 800; text-transform: uppercase; letter-spacing: .5px; }
.rd-lado-tx strong { font-size: 14px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.rd-seta { width: 30px; height: 30px; border-radius: 50%; display: grid; place-items: center; background: color-mix(in srgb, var(--danger) 14%, transparent); color: var(--danger); }
.rd-info { display: flex; flex-wrap: wrap; align-items: center; gap: 8px; }
.rd-info .tag-classe { background: var(--c); margin: 0; }
.rd-perfil { font-size: 13px; font-weight: 750; }
.rd-info .status { margin-left: auto; }
.rd-nota { display: flex; align-items: center; gap: 10px; color: var(--muted); font-size: 13px; }
.rd-texto { margin: 0; padding: 14px 16px; border-radius: 16px; background: var(--panel-2); border: 1px solid var(--line); font-size: 15px; line-height: 1.55; white-space: pre-wrap; overflow-wrap: anywhere; }
.rd-texto.vazio { color: var(--muted); font-style: italic; }
.resposta-cab { display: flex; align-items: center; gap: 8px; }
.rd-aguarda { margin: 0; padding: 12px 14px; border-radius: 14px; border: 1px dashed var(--line); color: var(--muted); font-size: 13.5px; }

@media (max-width: 900px) {
  .lista-rec { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .pp-nums { grid-template-columns: repeat(2, minmax(0, 1fr)); }
}
@media (max-width: 600px) {
  .lista-rec { gap: 10px; }
  .rec-card { padding: 12px 11px; gap: 8px; border-radius: 16px; }
  .rc-pessoa { gap: 8px; }
  .rc-pessoa .av { width: 32px; height: 32px; font-size: 11px; }
  .rc-nome strong { font-size: 13.5px; }
  .rc-nome small { font-size: 11px; }
  .rc-texto { font-size: 12.5px; }
  .rc-nota .hf-estrelas { font-size: 11px; }
  .rc-topo .tag-classe { font-size: 10px; padding: 2px 6px; }
  .rc-rodape { font-size: 11px; }
  .rc-resp, .rc-acao { font-size: 10.5px; }
  .mp-tiles { gap: 8px; }
  .mp-tile { padding: 10px; }
  .mp-tile b { font-size: 20px; }
  .mp-tile span { font-size: 11.5px; }
  .mp-tile small { font-size: 10.5px; }
  .painel-pessoa { padding: 14px; }
  .rec-modal { padding: 0; place-items: end stretch; }
  .rec-caixa { width: 100%; max-height: 92vh; border-radius: 22px 22px 0 0; }
  .rd-par { grid-template-columns: 1fr; }
  .rd-seta { justify-self: center; transform: rotate(90deg); }
}
.meu-painel, .painel-pessoa { scroll-margin-top: 76px; }

/* ---------- reclamações abertas pelo cliente ---------- */
.mp-nova { display: grid; gap: 6px; margin-top: 12px; padding-top: 12px; border-top: 1px solid var(--line); }
.mp-nova .botao { justify-self: start; display: inline-flex; align-items: center; gap: 6px; background: #ef4444; border-color: #ef4444; color: #fff; }
.mp-nova small { color: var(--muted); font-size: 12.5px; line-height: 1.4; }
.status.atras { background: color-mix(in srgb, #ef4444 18%, transparent); color: #d93636; }
:root[data-theme="dark"] .status.atras { color: #ff8a8e; }
.rc-motivo { display: inline-flex; align-items: center; padding: 3px 9px; border-radius: 999px; font-size: 12px; font-weight: 800; color: #d93636; background: color-mix(in srgb, #ef4444 12%, transparent); }
:root[data-theme="dark"] .rc-motivo { color: #ff9b9b; }
.rd-foto { width: 100%; max-height: 320px; object-fit: contain; border-radius: 14px; background: var(--panel-2); }
.rd-prazo { margin: 0; padding: 9px 12px; border-radius: 12px; font-size: 13px; font-weight: 700; background: color-mix(in srgb, #e69500 14%, transparent); color: #c27c00; }
.rd-prazo.atras { background: color-mix(in srgb, #ef4444 14%, transparent); color: #d93636; }
:root[data-theme="dark"] .rd-prazo { color: #ffc25c; }
:root[data-theme="dark"] .rd-prazo.atras { color: #ff8a8e; }
.rec-modal.escolher .rec-caixa { padding: 16px; gap: 10px; }
.rec-escolher-cab { display: flex; align-items: center; justify-content: space-between; gap: 10px; }
.rec-escolher-cab strong { font-size: 16px; }
.rec-escolher-lista { display: grid; gap: 6px; overflow-y: auto; }
.rec-escolher-item { --c: var(--accent); display: flex; align-items: center; gap: 12px; padding: 10px; border-radius: 14px; border: 1px solid var(--line); background: var(--panel-2); color: var(--text); font: inherit; text-align: left; cursor: pointer; }
.rec-escolher-item:hover { border-color: var(--c); }
.rec-escolher-item .tx { display: grid; gap: 2px; min-width: 0; }
.rec-escolher-item small { color: var(--muted); font-size: 12px; }

/* =====================================================
   Páginas institucionais em nível nacional (estilo das grandes redes)
   ===================================================== */
/* barra de navegação entre as páginas institucionais */
/* Abas no estilo das centrais de ajuda das redes: só o texto, sublinhado na página atual,
   esmaecido nas bordas quando há mais abas para rolar (classes .tem-esq/.tem-dir no categoria.js). */
.nav-inst { position: sticky; top: calc(var(--topo) + env(safe-area-inset-top)); z-index: 20; margin: -12px -16px 16px; padding: 0 10px; display: flex; gap: 2px; overflow-x: auto; scrollbar-width: none; scroll-behavior: smooth; background: var(--bg); border-bottom: 1px solid var(--line); }
.nav-inst::-webkit-scrollbar { display: none; }
.nav-inst-trilho.tem-dir { -webkit-mask-image: linear-gradient(90deg, #000 85%, transparent); mask-image: linear-gradient(90deg, #000 85%, transparent); }
.nav-inst-trilho.tem-esq { -webkit-mask-image: linear-gradient(90deg, transparent, #000 15%); mask-image: linear-gradient(90deg, transparent, #000 15%); }
.nav-inst-trilho.tem-esq.tem-dir { -webkit-mask-image: linear-gradient(90deg, transparent, #000 12%, #000 88%, transparent); mask-image: linear-gradient(90deg, transparent, #000 12%, #000 88%, transparent); }
/* com o JS (categoria.js), as abas rolam dentro de .nav-inst-trilho e a barra fica com o fundo sólido */
.nav-inst.pronto { display: block; overflow: visible; padding: 0; }
.nav-inst-trilho { display: flex; gap: 2px; overflow-x: auto; scrollbar-width: none; scroll-behavior: smooth; padding: 0 10px; }
.nav-inst-trilho::-webkit-scrollbar { display: none; }
.nav-inst a { position: relative; flex-shrink: 0; padding: 13px 10px 12px; font-size: 14px; font-weight: 700; color: var(--muted); text-decoration: none; white-space: nowrap; transition: color .15s; }
.nav-inst a::after { content: ""; position: absolute; left: 10px; right: 10px; bottom: -1px; height: 3px; border-radius: 3px 3px 0 0; background: transparent; transition: background .15s; }
.nav-inst a:hover { color: var(--text); }
.nav-inst a:focus-visible { outline: 2px solid var(--classe); outline-offset: -4px; border-radius: 8px; }
.nav-inst a[aria-current="page"] { color: var(--text); }
.nav-inst a[aria-current="page"]::after { background: var(--classe); }
/* centralizado quando cabe, sem cortar o começo quando não cabe */
.nav-inst a:first-child { margin-left: auto; } .nav-inst a:last-child { margin-right: auto; }
html.embutido .nav-inst { display: none; }

/* faixa de números */
.faixa-numeros { display: grid; gap: 10px; grid-template-columns: repeat(4, minmax(0, 1fr)); margin-top: 16px; }
.faixa-numeros div { padding: 16px; border-radius: 18px; background: var(--panel); border: 1px solid var(--line); display: grid; gap: 2px; }
.faixa-numeros b { font-size: clamp(22px, 3.4vw, 30px); font-weight: 900; letter-spacing: -.8px; background: linear-gradient(90deg, var(--classe), color-mix(in srgb, var(--classe) 50%, #7c3aed)); -webkit-background-clip: text; background-clip: text; color: transparent; }
.faixa-numeros span { font-size: 13px; color: var(--muted); font-weight: 600; }

/* tópicos (central de ajuda e segurança) */
.topicos { display: grid; gap: 10px; grid-template-columns: repeat(4, minmax(0, 1fr)); }
.topico { --c: var(--classe); display: grid; gap: 6px; align-content: start; padding: 16px; border-radius: 18px; background: var(--panel); border: 1px solid var(--line); text-decoration: none; color: inherit; transition: transform .15s, border-color .15s; }
.topico:hover { transform: translateY(-2px); border-color: color-mix(in srgb, var(--c) 50%, var(--line)); }
.topico .ic { width: 40px; height: 40px; border-radius: 13px; display: grid; place-items: center; background: color-mix(in srgb, var(--c) 14%, transparent); color: var(--c); }
.topico strong { font-size: 14.5px; }
.topico small { color: var(--muted); font-size: 12.5px; line-height: 1.4; }

/* artigos mais procurados */
.populares { display: grid; gap: 0; grid-template-columns: repeat(2, minmax(0, 1fr)); padding: 6px; border-radius: 20px; background: var(--panel); border: 1px solid var(--line); }
.populares a { display: flex; align-items: center; justify-content: space-between; gap: 10px; padding: 13px 12px; border-radius: 14px; text-decoration: none; color: inherit; font-weight: 650; font-size: 14px; }
.populares a:hover { background: var(--hover); }
.populares a svg { color: var(--muted); flex-shrink: 0; }

/* linha do tempo */
.linha-tempo { list-style: none; margin: 0; padding: 0 0 0 4px; display: grid; gap: 0; }
.linha-tempo li { position: relative; padding: 0 0 22px 30px; }
.linha-tempo li::before { content: ""; position: absolute; left: 6px; top: 6px; bottom: -6px; width: 2px; background: var(--line); }
.linha-tempo li:last-child::before { display: none; }
.linha-tempo li::after { content: ""; position: absolute; left: 0; top: 3px; width: 14px; height: 14px; border-radius: 50%; background: var(--classe); box-shadow: 0 0 0 4px color-mix(in srgb, var(--classe) 18%, transparent); }
.linha-tempo b { display: block; font-size: 12px; letter-spacing: .8px; text-transform: uppercase; color: var(--classe); }
.linha-tempo strong { display: block; font-size: 16px; margin: 2px 0 4px; }
.linha-tempo p { margin: 0; color: var(--muted); font-size: 14px; line-height: 1.5; }

/* "qual é o seu caso?" (contato) */
.casos { display: grid; gap: 10px; grid-template-columns: repeat(3, minmax(0, 1fr)); }
.caso { --c: var(--classe); display: grid; grid-template-columns: auto minmax(0, 1fr); gap: 4px 12px; align-items: start; padding: 16px; border-radius: 18px; background: var(--panel); border: 1px solid var(--line); text-decoration: none; color: inherit; }
.caso:hover { border-color: color-mix(in srgb, var(--c) 50%, var(--line)); }
.caso .ic { grid-row: span 3; width: 42px; height: 42px; border-radius: 13px; display: grid; place-items: center; background: color-mix(in srgb, var(--c) 14%, transparent); color: var(--c); }
.caso strong { font-size: 15px; }
.caso small { color: var(--muted); font-size: 13px; line-height: 1.45; }
.caso em { font-style: normal; font-size: 13px; font-weight: 800; color: var(--c); }

/* emergência (segurança) */
.emergencia { display: grid; gap: 10px; grid-template-columns: repeat(3, minmax(0, 1fr)); }
.emergencia a { display: flex; align-items: center; gap: 12px; padding: 14px; border-radius: 16px; background: var(--panel); border: 1px solid var(--line); text-decoration: none; color: inherit; }
.emergencia a:hover { border-color: #e5484d; }
.emergencia b { flex-shrink: 0; min-width: 54px; height: 44px; padding: 0 8px; border-radius: 12px; display: grid; place-items: center; font-size: 19px; font-weight: 900; color: #fff; background: #e5484d; }
.emergencia span { display: grid; font-size: 14px; font-weight: 750; }
.emergencia small { color: var(--muted); font-size: 12.5px; font-weight: 600; }
.aviso-emergencia { display: flex; gap: 10px; align-items: flex-start; padding: 14px 16px; margin-bottom: 12px; border-radius: 16px; background: color-mix(in srgb, #e5484d 10%, var(--panel)); border: 1px solid color-mix(in srgb, #e5484d 35%, var(--line)); font-size: 14px; }
.aviso-emergencia svg { color: #e5484d; margin-top: 1px; }

/* planos (para profissionais) */
.planos-mini { display: grid; gap: 12px; grid-template-columns: repeat(3, minmax(0, 1fr)); }
.plano-mini { --c: var(--classe); position: relative; display: grid; gap: 10px; align-content: start; padding: 20px; border-radius: 22px; background: var(--panel); border: 1px solid var(--line); }
.plano-mini.rec { border-color: var(--c); box-shadow: 0 0 0 1px var(--c); }
.plano-mini .tag { position: absolute; top: -11px; left: 18px; padding: 3px 10px; border-radius: 999px; font-size: 11px; font-weight: 900; letter-spacing: .4px; color: #fff; background: var(--c); }
.plano-mini h3 { margin: 0; font-size: 18px; color: var(--c); }
.plano-mini .preco { font-size: 28px; font-weight: 900; letter-spacing: -.8px; }
.plano-mini .preco small { font-size: 13px; font-weight: 700; color: var(--muted); letter-spacing: 0; }
.plano-mini p { margin: 0; color: var(--muted); font-size: 13.5px; }
.plano-mini ul { list-style: none; margin: 0; padding: 0; display: grid; gap: 7px; font-size: 13.5px; }
.plano-mini li { position: relative; padding-left: 22px; }
.plano-mini li > svg:first-child { position: absolute; left: 0; top: .25em; color: var(--ok); }
.nota-planos { margin: 10px 0 0; color: var(--muted); font-size: 13px; }

/* links para outras páginas no fim (estilo "explore mais") */
.mais-recursos { display: grid; gap: 10px; grid-template-columns: repeat(4, minmax(0, 1fr)); }
.mais-recursos a { display: grid; gap: 4px; padding: 16px; border-radius: 18px; background: var(--panel); border: 1px solid var(--line); text-decoration: none; color: inherit; }
.mais-recursos a:hover { border-color: var(--classe); }
.mais-recursos strong { display: flex; align-items: center; justify-content: space-between; gap: 6px; font-size: 14.5px; }
.mais-recursos small { color: var(--muted); font-size: 12.5px; line-height: 1.4; }

@media (max-width: 900px) {
  .topicos, .mais-recursos { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .casos, .emergencia { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .planos-mini { grid-template-columns: 1fr; }
  .faixa-numeros { grid-template-columns: repeat(2, minmax(0, 1fr)); }
}
@media (max-width: 600px) {
  .populares, .casos, .emergencia { grid-template-columns: 1fr; }
  .topico { padding: 14px 12px; }
}

/* Reclamações: nota dos números e "Onde" (Todo o Brasil · estado · cidade) */
.numeros-nota { margin: 8px 2px 0; font-size: 12px; color: var(--muted); }
.filter-chips.onde-rec { margin-bottom: 8px; }

/* Sem o retângulo azul que o celular pinta por cima do que é tocado (pedido do dono, 04/11/2026). */
html { -webkit-tap-highlight-color: transparent; }